Privacy Policy

Hephaisteion Privacy Policy

Effective date: January 1, 2024

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.hephaisteion.com (the “Site”).

Personal Information That You Provide

Hephaisteion collects information, some of which includes Personal Data: (1) automatically when you use our Site, or from (2) web forms that you fill out, (3) email inquiries and responses, (4) orders that you place, whether or not completed, and (5) conversations you may have with our representatives (which information is stored in our Customer Relationship Management (“CRM”) system). Apart from information collected automatically when you use our Site (discussed in greater detail below), the type of Personal Data we collect from you depends on the nature of your interactions with us.

Website Purchases

When you begin the check-out process, you will be prompted for your email address, as well as your billing and shipping addresses, and telephone number(s). This information is saved in our CRM system. We retain this information indefinitely, subject to any rights you may have with respect to the Personal Data associated with your Order.

If you want your Personal Data removed from our system, please contact us by email at support@hephaisteion.com. Please note that Hephaisteion may ask you to verify your identity before responding to such requests.

Except in the case of contests and sweepstakes in which you participate voluntarily, we do not share your Personal Data with any third party.

Contests and Sweepstakes

Marketing for contests and sweepstakes (including for giveaways) is done by third-party marketing companies, who have their own privacy policies. When you elect to participate in a contest or sweepstakes, your name and email address are shared with the marketing company, and the marketing company (over whom we have no control) will share that information with each company participating in the contest or sweepstakes.

Information That We Collect Automatically

When you visit our Site, we (through our authorized service providers) collect information about device(s) you are using to access our website, the type of web browser, your IP address, time zone, some of the cookies that may be installed on your device, and which website or search terms that referred you to our website. (When you click a hyperlink to a website, your browser normally sends a request to the server holding the destination page, which request contains a “referrer” field that indicates the last page you were on.) As you browse the Site, we also collect information about the web pages you visit and products that you view, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” (These are data files that websites place on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable them, visit https://www.allaboutcookies.org, but please note that cookies are necessary for the functioning of our online store).
• “Log files” (These track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps).
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

How We Use Your Personal information

When you purchase goods through our website, you provide your credit card information directly to our third-party service provider, WooCommerce Payment. We also offer payment via Stripe, PayPal, Google Pay, Affirm, whose Privacy Policy can be viewed here: https://stripe.com/es-us/privacy, https://paypal.com/us/legalhub/privacy-full, https://payments.google.com/payments/, https://www.affirm.com/privacy

We may also use your Personal Information for remarketing, re-engagement, and similar audience advertising to reach people who have visited our website. These methods allow us to provide you with customized display when you browse the web and use apps, and to match you with the right products based on your being part of a similar audience. Our third-party service providers, including Google and Facebook, may show you ads on sites across the internet by using cookies and device identifiers from your past visits to our website.

You can opt out of Google’s use of cookies or device identifiers by visiting Google’s Ads Settings here, opt out of certain third-party vendors’ use of cookies by visiting this link, and you can also control the use of device identifiers in your device settings at this link.

If you don’t want to receive email or physical mail from us, contact our customer service team. We are available via live chat, Monday thruough Friday from 9am to 5pm Eastern — use the Chat icon in the lower right corner of the screen — or by phone at 123-456-7890. You can also use the contact form at https://hephaisteion.com/contact-us/

European Residents

If you are a European resident and subject to protection under the General Data Protection Regulation, or GDPR, you have the right to access personal information we hold about you and to ask that your personal information be provided to you, corrected, updated, or deleted. Please also note that:

1. We may process your Personal Data for any one or more of the following reasons: (a) we need to perform a contract with you (e.g., to process an order or ship product that you purchased); (b) you have given us permission to do so by opting in to receive communications; (c) the processing is in our legitimate business interests and not overridden by your rights; (4) for payment processing purposes; and (5) to comply with the law.
2. The exercise by you of any of these rights may affect your right or ability to place orders, to receive information about our goods, and to exercise your rights under our warranty.
3. your information will be transferred outside of Europe, including Canada and the United States. Your consent to this Privacy Policy, followed by your submission of Personal Data to us, constitutes your agreement to that transfer.

If you would like to exercise any of your rights as a European Resident, please contact us through the contact page on our website, by live chat, or by the telephone number listed on our contact page.

Children’s Privacy

We do not knowingly collect Personal Data from anyone under the age of 13. If you are a parent or guardian and are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children under 13 without parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting such updates on this web page and specifying the effective date thereof. Changes to this Privacy Policy are effective when they are posted on this web page.

If you have any questions about this Privacy Policy, please contact us through the contact page on our website.